Warranty & Repairs

LIMITED WARRANTY

We stand behind our builds with a two-year limited warranty beginning on your original date of purchase.

What’s Covered

• The warranty covers all manufacturing defects in materials or workmanship.

• Qualifying warranty repairs and labor are completed at our service facility at no cost to the customer.

• Customers are responsible for shipping their watch to us for initial assessment. We cover fully insured return shipping back to you if the service is covered by our warranty.

Mechanical Movements & Daily Wear

• While automatic movements are robust, they are precision mechanical instruments. They are naturally susceptible to external forces such as magnetism, drop impacts, and excessive vibrations from heavy tools or machinery.

• If a watch is running erratically due to environmental factors or sudden shock, we will inspect the movement and assess warranty coverage on a case-by-case basis.

• Movement accuracy within standard manufacturer specifications is considered normal mechanical behavior and is not considered a defect.

Watch Winders

• We do not recommend the routine use of electric watch winders. Keeping an automatic movement in perpetual motion keeps the mainspring under continuous high tension and forces the bridle slip clutch to engage constantly, leading to premature internal wear. Issues arising from extended winder use are not covered under warranty.

What’s Not Covered

• Normal wear and tear, cosmetic aging, or surface damage to the strap, crystal, case, pushers, or crown.

• Routine battery depletion for quartz models.

• Water ingress or moisture damage resulting from failure to fully screw down the crown before water exposure.

• The warranty is voided if there is clear evidence of improper use, intentional abuse, internal or external damage from excessive impact, or unauthorized third-party repair work.

OUT-OF-WARRANTY REPAIRS & SERVICING

We offer affordable out-of-warranty servicing and repairs for all Dryden timepieces, including battery replacements, movement regulation, demagnetization, crystal replacements, and component repairs.

To initiate a warranty claim, regulation request, or out-of-warranty repair, please contact us at info@drydenwatchco.com or use the contact form below with your original order details and a description of the issue.